SHIPPING POLICY, RETURNS & REFUND POLICY

Shipping Policy

Processing time

 

The time I need to prepare an order for shipping in 3 days.

 

Estimated shipping times

 

North America: 3-4 weeks

Europe: 3-4 weeks

Australia, New Zealand and Oceania: 3-4 weeks

Asia Pacific: 2-3 weeks

Latin America and the Caribbean: 3-4 weeks

 

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Standard Shipping Process

Our products are shipped through Thailand Post - Airmail register.

Shipping cost starts at 8 USD for the first item

- Each additional item : 5 USD

- Order over 150 USD : FREE shipping cost

Express shipping

- Express Shipping is available upon request. If there is an urgent need to get your purchase, please contact customercare@loumarylou.com to arrange it.

- Express Shipping by International EMS cost starts from 35 USD depending on location.

- The express shipping service by International EMS usually takes approximately 7-10 working days, depending on your location.

- During holiday period, the shipping might be delayed.

- For any special request, please contact customercare@loumarylou.com directly.

Customs and import taxes

 

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


Return & Exchange Policy

I gladly accept returns and cancellations

 

Contact me within: 5 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 12 hours of purchase

 

I don't accept exchanges

But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refund

    Your refund will be processed as soon as the product  you have returned is inspected by our team and it is confirmed that it fits within our returns policy. This quality check can take up to 3 business days, Once the return has been approved, it takes 3 business days for the refund. Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.

Customer care

  • We are dedicated to the highest standards of craftsmanship with a unique and meticulous approach. This requires multiple production processes to ensure high-quality products and on-time delivery. The production period usually takes 3-4 weeks. 

  • After receiving submitted orders, we will recheck if your payment successfully comes through. Please wait for our confirmation email. Once we receive your payment, we will arrange the delivery accordingly.

 

Pricing & Payment Option

                  PayPal Express is only payment method when you make a purchase of any items in www.Loumarylou.com. PayPal Express is a secure channel, which allows you the ability to pay by credit card or from the security of your personal PayPal account. Once the selected items are added to the cart, the system will automatically calculate total purchase price plus any additional fees. During checkout, you will be redirected to secure PayPal site to complete the payment information. Then you will be returned to the store to complete the remainder of the checkout process. With PayPal Express, you can reassure that every step of your payment is secure and simple.  The confirmation email with order information is sent out to you, once the transaction is completed. Our standard delivery time is 3-5 days after the payment.

                 

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